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1 What is an unfair practice?
2 Who does the Order apply to?
3 Who is a consumer?
4 What should a consumer do after they’ve encountered an unfair practice?
5 Is there any time limit to lodge my complaint?
6 Do all consumer transactions fall within the scope of CPFTO?
7 What remedy can CPFTO offer to the consumer?
8 Is there any limit on the amount of claim under the Order?
9 What are Voluntary Compliance Agreements?
Unfair practices, cover conducts such as: a)
Deceiving or misleading consumers; e.g. hidden fees and surcharges, manipulation of measurement units, using small print to conceal terms and conditions in giving discount etc. b)
Making false claims; e.g. claiming a second hand good as a new/ unused. c)
Taking advantage of consumer who is not in position to protect his own interest or is not reasonably able to understand the transaction; e.g. a car workshop mechanic misrepresenting to a customer to replace parts which are not faulty.